How to Get Your PAC Code from O2: A Step-by-Step Guide

Published On - February 6, 2025

Sophia Willson blog

If you’re planning to leave O2 and switch to another mobile network in the UK, getting your PAC (Porting Authorisation Code) is an important step. This code allows you to transfer your existing mobile number to your new provider seamlessly. The process of obtaining your PAC code from O2 is straightforward, but understanding the correct procedure can save you from unnecessary delays and confusion. Below is a comprehensive step-by-step guide to ensure the process is as smooth as possible.

What is a PAC Code?

A PAC code is a nine-character alphanumeric code provided by your mobile network. It allows you to keep your current number when you switch to a new mobile carrier. A PAC code is valid for 30 days from the date of issue, so it is important to use it before it expires. If the code expires, you can always request a new one.

O2 is one of the UK’s leading telecom providers, and they make it easy for customers to retrieve their PAC code. Here’s how you can do it:

Step-by-Step Guide to Getting Your PAC Code from O2

Step 1: Check Your Contract Status

Before requesting a PAC code, it’s essential to check your current contract status with O2. If you’re still in the middle of a contract, leaving early may result in early termination fees. To find out more about your contract, log into your My O2 account or contact their customer service team.

Step 2: Decide How You Want to Request the PAC Code

O2 provides multiple methods for you to obtain your PAC code. Choose the one that works best for you:

  • Via Text Message
  • Through the My O2 App
  • By Calling O2 Customer Service

Step 3: Request Your PAC Code

Here’s how to use each method to request your PAC code.

Method A: Request via Text Message

The fastest and most convenient way to request your PAC code is through a simple text message. Follow these steps:

  1. Open the messaging app on your phone.
  2. Send the word “PAC” to 65075.
  3. You will receive a reply from O2 with your PAC code within a minute or two.

It’s completely free to use this service, and you can access it 24/7.

Method B: Use the My O2 App

If you prefer using O2’s official app, you can request your PAC code directly within the app:

  1. Download and install the My O2 App if you haven’t already.
  2. Log in using your O2 account credentials.
  3. Navigate to the section titled ‘Switching’ or ‘PAC Code Request’.
  4. Follow the on-screen instructions to generate your PAC code.

This method is particularly useful if you enjoy managing your mobile account through the app.

Method C: Call O2 Customer Service

Alternatively, you can speak to a customer service agent to obtain your PAC code:

  1. Dial 202 from your O2 phone or 0344 809 0202 from another phone.
  2. Follow the menu prompts or request to be connected with an agent.
  3. Ask for your PAC code, and it will be sent to you via text message shortly after your call.

What to Do After Receiving Your PAC Code

Once you’ve received your PAC code, the next step is to provide it to your new mobile network. Here’s how you can proceed:

  • When registering for your new mobile plan, look for the option to transfer your old number.
  • Enter the PAC code when prompted. Your new provider will handle the rest of the process.
  • Transferring your number typically takes one working day, but your new provider will confirm the timeline with you.

Important Notes About Using PAC Codes

Here are a few key points to keep in mind:

  • If you change your mind and decide to stay with O2, simply do not use the PAC code. It will expire after 30 days, and your number will remain active with O2.
  • Be aware that if you’re still under contract, you may face early termination fees. O2 will clarify these fees when issuing your PAC code.
  • Transferring your number to another network will automatically cancel your old O2 service.

Why Switching Networks Can Be Beneficial

Switching networks using a PAC code is a great way to explore better deals, improved coverage, or enhanced customer service. If you find that O2 no longer meets your needs, having the flexibility to move to another provider while keeping your phone number can make the transition smooth and hassle-free.

Conclusion

Getting your PAC code from O2 doesn’t have to be a stressful task. By following the step-by-step guide outlined above, you can complete the process efficiently. Whether you choose to use text messaging, the My O2 app, or customer service, O2 has made the process accessible and straightforward. Remember to use your PAC code within 30 days to keep your current number and ensure a smooth switch to your new provider.

By staying informed and prepared, you can make a seamless transition to a new mobile network without losing touch with your contacts—or your number.